Review: 2Checkout.com
First of all let me introduce myself. I see Mark previously didnt do so and it’s quite rude I must say! geez. My name is Adam Evans, I’m the Managing Director of LinkXS.com and C.E.O of Evolve Thought | Media Group. I work along side a team of consumers, editors and content writers to bring you this unbias (as much as possible!) business review website.
SO lets get the ball rollin’!
Business Name: 2CO (2Checkout.com)
Industry: Online Payment Processor and Reseller
Website: www.2checkout.com
Reviewed by: Adam Evans (LinkXS.com)
I’ll also be breaking this review into 3 segments (surprised?). The first being a review of their services, the second being a review of the quality of their service, and thirdly of their customer service. So lets get going!
Services:
These guys are basically big players in the resale of tangible or digital products accross the fabulous world we call the internet. When I say big fish I mean over 1.6 million products type of big, so what’s that like? a mid sized whale?… hmm… ok I’m getting off topic here, back to it! They offer an online shop which vendors may have their products listed in addition to their own websites. Basically if you are purchasing an eBook or a Car Stereo you may end up checking out through 2CO – much like you would with the wider known Amazon.
Quality of Service:
From what I gather it looks good! They have a clean easy to use website, trust worthy name, google page rank and HTTPS secure checkouts up the ying yang. I have personally used their service without concern or a sweat.
Customer Service:
Here’s where I must say I was pleased. Recently there was some confusion (perhaps on my part) with checking out through an affiliate companies online store. Needless to say there was a double charge made through 2CO and get this…. ready for it?….. It was resolved within a couple hours! One of the charges was almost immediately refunded. No 3-5 day wait time with a ticketing and billing system and blah blah blah. Their customer service opened one of those scary tickets which often take years to close, and actually did something about it.
I find Paypal and may other companies often sit on their hands while spinning in their office chairs seeing who can get the “mostest dizziest” rather than solving my problems, but these guys were spot on proper.
Summary:
If you guys at 2CO are reading this; and I know you will because you’re going to hear from us… Give yourselves a virtual pat on the back, or facebook poke, or whatever you call it. Great customer experience on my end and based on that I can only assume your vendor experience is just as enjoyable.
- Adam Evans (LinkXS.com)