Review: LunarPages.com
Alright so here we have Lunarpages.com, an up and coming web hosting company that has been in the industry for a few years but is really starting to look like they’re taking off…. to the “moon”, hahaha…… you know you love it!
Business Name: LunarPages
Industry: Web Hosting Company
Website: www.Lunarpages.com
Reviewed by: James Manuel (LinkXS.com)
This review = 3 segments. The first being a review of their services, the second being a review of the quality of their service, and thirdly of their customer service. Strap in tightly! cause here we go!
Services:
Good good good. NEXT! no but seariously, they’re services are spot-on; they boast pretty solid prices vs big name competitors such as GoDaddy, 1and1 (who we’ll be reviewing shortly).
Their services are pretty standard for a host; shared, reseller, dedicated servers and web design through their affiliates/partners. They’re running on both Windows and Linux OS, but only Linux for their shared accounts it seems – which is fine by me! Linux and CentOS are probably the best hosting platform OS around.
Quality of Service:
Pretty solid! Nill downtime, very comprehensive control panel and not too comprehensive that techies such as myself get frustrated because they tried to make it extremely user friendly. I absolutely hate when companies create control panels trying to make them VERY easy to use for the average idiot, and in doing so made it difficult as hell for non-technically challenged people – for example, I find GoDaddy’s control panel to be about as easy as flying a jet blindfolded through the Grand Canyon.
What’s somewhat annoying about their services is that you can’t upgrade small area’s of your packages. For example if you wanted a basic plan but with twice (2x) as many email accounts they won’t have it! You need to actually upgrade to the business plan, which has a load of features you don’t even need – I JUST want the extra emails and that’s it!
Customer Service:
Ahhh customer service, the absolute foundation of any web hosting company; without this you might as well close up shop and start selling hotdogs on the street – to any of you up and coming web hosting providers. I do find their customer service to be very helpful and completely flexible, although the one problem I had was their responsiveness. I’m VERY particular about quick responsiveness and it seems it would take them an average of about 5-8 hours to respond to any ticket I submited, and often more. I think if you have a ticketing system you should respond within the hour, but that’s just me!
Aside from their ticketing system I’m actually not too impressed with their plan-based customer support. For example if you have the basic level plan you don’t get phone support. I know some companies do this, and I think its discusting, I mean I understand incentive to upgrade but if you’re going to do this then at LEAST provide timely ticket support responses. Its like they’re basically running an internet hosting Titanic, where half of their customers are sitting in the lower levels getting sub-par support, while their first class customers are laughing it up sipping champaign. Oh well, I guess that’s how the world works!
Summary:
Good service (9/10), pretty good customer support (7.5/10), very good affiliate program (10/10). So give them a try and let us know what your experience was like – I’m sure it will be a good one!
- James Manuel (LinkXS.com)
April 21st, 2010 at 8:49 pm
I like your site. It is informative.